Refund policy

Last updated: August 2026

At EVUREA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

30-Day Money Back Guarantee

We offer a 30-day money back guarantee on eligible purchases.

To be eligible for a return:

  • You must contact us within 30 days of receiving your order.
  • The product must be returned in its original packaging.
  • The device must be in a condition suitable for resale.
  • Proof of purchase is required.

How to Request a Return

To start a return, please contact our customer support team with:

  • Order number
  • Name used for the purchase
  • Reason for the return

Our team will provide instructions for the return process.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using tracked shipping when returning your product.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved, your refund will be processed to the original payment method. Processing times may vary depending on your payment provider.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery. We will work with you to resolve the issue.

Non-Returnable Items

For hygiene and safety reasons, products that have been used extensively or returned without original packaging may not be eligible for a refund.

Contact Us

If you have questions about your return, please contact our support team:

Email:
support@evurea.com